Daily Crashes

[zpayne01]

Hello all,

I have been having near-daily crashes on my DAQfactory program that I use to run some pretty sensitive instrumentation. The problem started about 2-3 months ago after I hooked up the computer to the internet (it usually runs offline to prevent such conflicts). Since that moment, crashes have gone from bi-weekly, to weekly, to now daily. Restarting the computer may provide 2-3 days of reprieve but it is no guarantee. I have updated windows and updated DAQfactory but I am at a loss. Below is the event log. If anyone can help me figure this out you would be doing me, and my lab, a great favor.

Thank you!

Log Name:      Application
Source:        Application Error
Date:          1/20/2020 8:31:08 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      WINDOWS-UGALCI7
Description:
Faulting application name: DAQFactory.exe, version: 16.3.2297.0, time stamp: 0x57d108c3
Faulting module name: DAQFactory.exe, version: 16.3.2297.0, time stamp: 0x57d108c3
Exception code: 0xc0000005
Fault offset: 0x0027aaca
Faulting process id: 0xcb4
Faulting application start time: 0x01d5cfb446ebc732
Faulting application path: C:\DAQFactory\DAQFactory.exe
Faulting module path: C:\DAQFactory\DAQFactory.exe
Report Id: b25e8b6d-3bed-11ea-8e9d-000bab95945c
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-01-21T01:31:08.000000000Z" />
    <EventRecordID>26589</EventRecordID>
    <Channel>Application</Channel>
    <Computer>WINDOWS-UGALCI7</Computer>
    <Security />
  </System>
  <EventData>
    <Data>DAQFactory.exe</Data>
    <Data>16.3.2297.0</Data>
    <Data>57d108c3</Data>
    <Data>DAQFactory.exe</Data>
    <Data>16.3.2297.0</Data>
    <Data>57d108c3</Data>
    <Data>c0000005</Data>
    <Data>0027aaca</Data>
    <Data>cb4</Data>
    <Data>01d5cfb446ebc732</Data>
    <Data>C:\DAQFactory\DAQFactory.exe</Data>
    <Data>C:\DAQFactory\DAQFactory.exe</Data>
    <Data>b25e8b6d-3bed-11ea-8e9d-000bab95945c</Data>
  </EventData>
</Event>

[AzeoTech]

I would start by updating to the latest release.  From the look of it you are running 16.3.

I would also watch task manager and make sure there are no memory issues, i.e. DAQFactory's memory usage isn't steadily climbing.  If you want to email us your doc, we can take a quick look to make sure there is nothing obviously wrong in script.

 

[zpayne01]

Sounds good. I will try updating to the latest release and e-mail you the document. I am using the built-in performance monitor to log CPU and ram usage but I haven't seen any issues. I also tried running CPU and RAM intensive applications alongside to see if they would crash as well and they did not, so I would say the issue is related to DAQfactory (or my script) itself and not hardware limitations of the computer; as I say that though I did read a similar issue related to graphing and the GPU so I may test that. Thank you for responding.