Cannot access hardware key


Recommended Posts

Good day

I am not a experienced DAQFactory user - I wrote a monitoring / analyzing program for a client four years back (2017). I used a development package I bought,  I think in 2013. (I also bough a hardware key in 2013)

In 2017, I also bought a runtime license that was never activated because the client paused the project. They now want to proceed. (In Africa things move slow!!)

I now want to transfer the development license onto my hardware key, and activate the runtime (for the first time) on the PC that will monitoring the process. When trying to do this, I get a message "Unknown error trying to access the hardware key"  I realize that may be an error outside DAQFactory, but will appreciate that if you had this problem before, that you may be able to guide me.

I deactivated all firewalls and security where possible, but the problem still exist. If needed, I don't mind posting this on your "Paid Support"  


Link to comment
Share on other sites

On 7/21/2021 at 9:58 PM, prospective said:

Thank you for the reply Guru - My hardware key do not have a light on the hardware key - its a short metal key. I will try the driver, thank you very much!

They all have a light, it is just a tiny light inside a hole on one side of the key.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.